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The player had expressed his concerns about the casino’s Russian ownership and suspected data collection for malicious purposes. However, he had decided not to proceed with the verification process due to his security concerns. The player from Cambodia had requested a withdrawal less than two weeks prior to submitting his complaint. The casino responded to the complaint by stating that the player’s withdrawal had been successful and asked for confirmation. However, the player did not respond to the Complaints Team’s request for confirmation. As a result, we were unable to proceed with the investigation due to lack of response from the player and had to reject the complaint.
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However, the player did not respond to further communication from our team, which led to her complaint being rejected due to a lack of required cooperation. The player from Spain had faced difficulties with his account verification at a casino while trying to withdraw his winnings of more than 4200€ to his Bitcoin address. He had reported that the casino had sent the funds to an unrelated address and had not responded to his attempts to contact them. The complaint had been forwarded to the casino’s security department for investigation. After a series of discussions, the casino confirmed that the player’s account had been unblocked and the funds returned. The player had confirmed receipt of the funds and the issue had been resolved.
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The player from the Czech Republic has been trying to withdraw his winnings. The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. The player from Chile is having difficulties withdrawing his winnings and his account was frozen.
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The player from Portugal would like to withdraw her winnings, but the withdrawals are still rejected. However, the complaint was rejected because the player did not respond to our messages and questions. The player from Nigeria is not able to withdraw his winnings due to incomplete phone number verification. The player from Hungary had made two withdrawals in USDT from Mostbet and received less money due to unfavorable exchange rates. He hadn’t been adequately informed about these rates in advance and couldn’t locate this information in the rules.
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